Lead Software Engineer

ServiceNow Lead Software Engineer Job Summary . We are seeking a skilled ServiceNow Lead Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.

Responsibilities

• Design, develop, and implement ServiceNow solutions using best practices Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer with advance Level coding skills.
• Develop and maintain ServiceNow modules such as ÏTSM , CSM, APO , MCO, Finance Management, Employee Centre.
• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub Create and manage
• Service Catalog items, workflows, FlowDesinger and ETL, Integration Hub , DataFabric /Zero Copy Connectors Perform unit testing, debugging, and troubleshooting of platform issues
• Support platform upgrades, patches, and releases
• Collaborate with architects, business analysts, and stakeholders to gather requirements
• Follow SDLC, Agile/Scrum, and change management processes
• Maintain technical documentation and knowledge articles

Requirements

• Skills & Qualifications 6 + years of hands-on ServiceNow development experience
• Strong experience with JavaScript , REST/SOAP APIs and integrations (server-side and client-side) In-depth knowledge of ServiceNow platform architecture Experience with Finance Management and MCO processes ( Source-to-Pay, Order-to-Cash lifecycle , Accounts payable, Accounts receivable etc ) Familiarity with CMDB, Discovery, and ITSM Experience with other Application would be plus like ITOM, HRSD .
• Understanding of ACLs, roles, and security best practices Experience working in Agile/Scrum environments referred
• Certified System Administrator (CSA) Certified Application Developer (CAD) Module-specific certifications ( CSM, ITSM, MCO etc.) Experience with ServiceNow Performance Analytics and Reporting Knowledge of UI Builder, Service Portal, and Workspace configuration
• Exposure to DevOps, CI/CD, and ATF (Automated Test Framework) Soft Skills Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and in a team environment

Strong stakeholder management skills

• Bachelor’s degree in Computer Science , Information Technology, or equivalent experience
• Min 7 + Years of experience in Servicenow Nice to Have Experience with cloud platforms (AWS, Azure , SAP ) Knowledge of ITIL processes Experience supporting global enterprise environments