ServiceNow Lead Software Engineer

Lead ServiceNow Portal Engineer Role: Lead ServiceNow Portal Engineer Experience: 7–10 years overall IT experience, with 7+ years of ServiceNow development

ServiceNow Portal Engineer to lead the design, development, customization, and implementation of enterprise-grade ServiceNow portals and user experiences. The candidate will work closely with architects, product owners, business stakeholders, and development teams to deliver scalable, secure, and intuitive portal solutions.

Responsibilities

• The role requires strong hands-on expertise in ServiceNow Service Portal, UI development, JavaScript, AngularJS, REST APIs, integrations, and ServiceNow platform development , along with the ability to provide technical leadership to the team.
• Lead the design, development, and implementation of ServiceNow portals based on business and UX requirements.
• Develop and customize Service Portal pages, widgets, themes, layouts, menus, and branding .
• Build reusable and scalable custom Service Portal widgets using HTML, CSS, JavaScript and AngularJS.
• Translate business requirements and UX designs into responsive and user-friendly ServiceNow portal experiences.
• Develop and maintain client-side and server-side scripts including: Client Scripts UI Policies UI Actions Business Rules Script Includes Glide APIs Data Policies Implement integrations using REST/SOAP APIs, IntegrationHub, MID Server and other ServiceNow integration capabilities .
• Ensure portal solutions follow ServiceNow development best practices, coding standards, security guidelines, and performance standards .
• Lead technical design discussions and contribute to solution architecture and technical design documents .
• Perform code reviews and provide technical guidance and mentoring to ServiceNow developers.
• Troubleshoot complex portal, scripting, integration, and performance issues.
• Work closely with UX/UI designers to implement responsive and accessible portal experiences .
• Collaborate with Product Owners, Business Analysts, Architects, QA teams, and other stakeholders throughout the development lifecycle.
• Support Agile/Scrum ceremonies , sprint planning, backlog refinement, demos, and technical discussions.
• Manage deployments through appropriate Update Sets, Application Repository, Source Control and CI/CD pipelines .
• Conduct unit testing, support system/integration testing, and resolve defects.
• Ensure solutions are upgrade-friendly and minimize unnecessary customization of the ServiceNow platform.
• Participate in production deployments, release management, and post-production support.
• Identify opportunities for portal modernization, automation, self-service, and improved user experience .
• Provide technical direction and task-level guidance to developers.
• Review solution designs, technical specifications, and code.
• Establish and enforce development standards and best practices.
• Proactively identify technical risks, dependencies, and implementation challenges.
• Coordinate with architects and other technical leads for cross-platform solutions.

Requirements

• Technical Skills Strong hands-on experience with ServiceNow Service Portal .
• Service Portal Widgets AngularJS JavaScript HTML5 CSS3 Bootstrap / responsive design ServiceNow UI framework Strong ServiceNow platform development experience.
• Good knowledge of Glide APIs, GlideRecord, GlideAjax and Script Includes .
• Experience with REST/SOAP integrations and JSON/XML .
• Strong understanding of ServiceNow tables, data model, ACLs, roles and application security.
• Experience working with ITSM, CSM, HRSD, Employee Center or other ServiceNow modules .
• Knowledge of ServiceNow Employee Center / Next Experience is highly desirable.
• Experience with ServiceNow UI Builder is an added advantage.
• Good understanding of ServiceNow performance optimization and debugging.
• Leadership Responsibilities Act as the technical lead and subject matter expert for portal development.
• Conduct technical knowledge-sharing sessions and mentor junior/mid-level developers.
• Support estimation, sprint planning, technical feasibility assessment, and delivery planning.
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.

Preferred

• Experience with IntegrationHub and MID Server is preferred.
• ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Relevant CIS certifications such as ITSM, CSM, HRSD, or other applicable modules ServiceNow Application Development / Implementation Specialist certifications are an advantage.
• Soft Skills Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.
• Ability to independently drive technical solutions from requirements through deployment.
• Strong collaboration and leadership skills.
• Ability to work effectively in a distributed/global Agile team.
• Comfortable handling multiple priorities and complex technical challenges.
• Strong ownership and accountability for delivery quality.

Location

[Location / Hybrid] Employment Type: Full-time Role Overview We are looking for an experienced