Hospitality Manager

About landing

• Landing Since 2019, Landing has built the largest flexible living network in the U.S.: thousands of fully furnished apartments in 35+ markets, with no security deposits.
• Our work happens on the ground, priorities shift fast, and no two days look the same.
• About the role Houston is one of our fastest-growing markets, and we’re growing the team to keep up.
• Reporting to the Hub Manager, you’ll own a segment of Miami properties from end to end: member experience, property partnerships, housekeeping vendors, maintenance and unit quality.
• If you’ve worked in a hotel, a short-term rental portfolio or another high-volume hospitality operation, the work will feel familiar.
• You won’t run one property.
• You’ll run a whole market segment and help build the playbook along the way.
• You figure it out, then document it for the next person.

Responsibilities

• Own the full journey from booking to checkout, including inquiries, tickets and escalations across every channel.
• Manage bookings on Landing’s platform and on OTA partners like Airbnb and.
• Work with housekeeping vendors and property maintenance teams so every unit is clean, working and up to standard before a member arrives.
• Build strong, trusted relationships with property management teams and vendors.
• Onboard, set up and launch new properties in your segment.
• Track and improve market KPIs (NPS, CSAT, cleaning quality, growth) and report results to your Hub Manager.

Requirements

• 2 years+ in hotel operations, short-term or vacation rental management, or another high-volume guest-facing operation.
• You know how to work when guests can’t wait.
• You’ve run a property, market or operation with real autonomy and made the decisions yourself.
• This role comes with a lot of tickets, and you close the loop on every one.
• When three things are urgent at once, you know which one to handle first.
• A valid driver’s license and reliable transportation.
• Because the role is guest-facing, you’ll sometimes need to be available on evenings, weekends and holidays, especially around month-end and other high-volume check-in periods.

Pay

• The difference is scope.
• $60,000 to $68,000 base salary based on experience, plus a performance bonus of up to 20% of base
• $6,600 annually

Benefits

• Room to grow with us!
• Our Field Operations management team is built from internal promotions.

Stock options

• medical, dental, vision, life, AD&D, disability, mental health, pet, commuter, and FSA or HSA options
• 401(k) plan plus access to ImmediatePay Time off: A generous paid time off policy
• $750 annually in Landing Stays Landing is an equal opportunity employer.

Comfort with ambiguity

At a growth-stage company, the answer isn’t always written down.

Schedule

Core hours are Monday to Friday, 8am to 5pm ET.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and related conditions), national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.