Manager Operations

3–5+ Years Location: Gulberg 3, Lahore Work Mode: On-site | Full-time About the Role We are looking for a Manager Operations with 3 plus years of experience to lead and streamline team operations across delivery, people and culture, finance coordination, workplace management, and leadership support.

Responsibilities

• The role involves establishing operational frameworks, improving cross-functional efficiency, implementing effective processes, and ensuring the smooth day-to-day functioning of the studio.
• You will work closely with the Studio Head and Game District's shared services teams to align operational activities with business objectives and support the studio's growth.
• What You Will Do 1.
• Studio Operations & Governance Oversee studio-wide operations, ensuring alignment with business priorities and organizational objectives.
• Establish and manage operational processes, including OKR cycles, leadership meetings, performance reviews, and executive reporting.
• Develop and maintain SOPs, policies, and operational frameworks to ensure consistency and accountability across functions.
• Monitor operational performance, identify inefficiencies, and implement process improvements.
• 2.
• Delivery & Project Operations Oversee project management practices, Agile processes, and sprint planning across game development teams.
• Collaborate with team leads to monitor project progress, delivery timelines, resource allocation, and dependencies.
• Manage oversight of game release schedules, ensuring clear ownership, delivery milestones, and release readiness.
• Identify delivery risks and bottlenecks, facilitate timely resolution, and establish reporting mechanisms to track project health and performance.
• 3.
• Operations & Culture Oversee employee lifecycle processes, including onboarding, probation, performance management, attendance, and exits, in coordination with HR.
• Drive employee engagement, feedback, recognition, and retention initiatives to foster a positive workplace culture.
• Partner with team leads to address workforce challenges, improve employee experience, and identify organizational needs.
• Lead internal communication and studio-wide events, celebrations, and culture-building initiatives.
• 4.
• Finance & Resource Management Review monthly financial reports in coordination with the Finance team, identify discrepancies, and ensure timely resolution.
• Monitor studio budgets, operational expenses, reimbursements, vendor payments, and subscriptions.
• Prepare monthly financial and operational summaries for the Studio Head, maintaining accurate reporting and visibility into spending.
• Identify opportunities for cost optimization and efficient resource utilization.
• 5.
• Workplace & Administration Oversee workplace operations, ensuring a well-maintained, organized, and productive office environment.
• Manage office infrastructure, equipment, assets, procurement, vendor relationships, and administrative requirements.
• Establish effective processes for workplace maintenance, asset management, and employee workspace readiness.
• Drive improvements in workplace efficiency and overall employee experience.
• 6.
• Leadership Support & Stakeholder Management Partner with the Studio Head on operational priorities, strategic initiatives, and execution.
• Coordinate leadership meetings, track key decisions and action items, and ensure timely follow-through on commitments.
• Serve as the primary liaison between the studio and Game District's shared HR, Finance, Recruitment, and Admin teams.
• Provide leadership with regular operational updates, performance insights, and recommendations on emerging challenges.
• 7.
• Development & Process Ownership Build and scale the studio operations function in line with organizational growth.
• Identify operational resource requirements, define responsibilities, and establish clear accountability within the team.
• Recruit, train, and manage operations team members while ensuring effective delegation and ownership of established processes.
• Success Looks Like Studio operations function efficiently, with established processes and minimal day-to-day intervention from the Studio Head.
• Core operational processes are documented, implemented, and consistently followed across relevant functions.
• Project delivery and release schedules are effectively monitored, with risks identified and addressed proactively.
• Workplace resources and administrative operations are managed efficiently.

Requirements

• Employee lifecycle and engagement processes are managed consistently, contributing to a positive workplace culture.
• Financial reporting is accurate, timely, and provides leadership with clear visibility into operational spending.
• Cross-functional coordination between the studio and shared services teams is seamless and effective.
• A structured operations team is established with clearly defined responsibilities and accountability.
• You Bring Must Have 3–5+ years of experience in operations management, business operations, administration, HR operations, or project management.
• Experience working in a technology, software development, or gaming company.
• Strong understanding of business operations, process management, and cross-functional coordination.
• Proven experience developing SOPs, improving workflows, and implementing operational frameworks.
• Ability to manage multiple functions, stakeholders, and competing priorities.
• Working knowledge of HR operations, financial reporting, budgeting, and workplace administration.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• English communication skills, both written and verbal.
• Demonstrated ownership, accountability, and ability to work independently.

Preferred

• Experience in the gaming or product development industry.
• Experience managing Agile/Scrum processes across multiple teams.
• Experience working with a parent company or centralized shared services functions.
• Experience building or scaling an operations department from the ground up.
• Familiarity with project management tools, operational dashboards, and business reporting systems.