Insights Executive

Join Gousto, a fast-growing recipe box company on a mission to become the UK's most loved way to eat dinner. As an Insights Executive, you will play a crucial role in championing the voice of the customer and helping Gousto develop products, services, and communications that reflect the needs of both existing and prospective customers. You will manage Gousto's NPS program, oversee the customer panel, lead ad hoc research projects, and support larger strategic research initiatives.

• Manage Gousto’s NPS programme, identifying shifts in customer sentiment and communicating actionable insights to relevant teams.
• Manage Gousto’s 3,000-member customer panel, maintaining engagement and generating high-quality, actionable insights.
• Lead small-to-medium ad hoc research projects, selecting appropriate qualitative and quantitative methodologies.