Regional After Sales Service Manager

Join Hermès, a prestigious luxury brand, as the Regional After Sales Service Manager. In this role, you will be responsible for the maintenance and repair of Hermès timepieces, overseeing aftersales operations across the Asia-Pacific region, and leading the watchmaking teams in Hong Kong and Macau. You will ensure high-quality service standards, manage spare parts distribution, and provide technical training.

The ideal candidate will have a recognized watchmaking certification, a minimum of 5 years of experience in the luxury timepiece industry, and strong communication skills in both Chinese and English.

• Oversee aftersales operations across multiple Asia-Pacific markets, ensuring compliance with Hermès high quality and service standards.
• Manage the Hong Kong workshop with full autonomy, ensuring all watchmaking tools, equipment, and spare parts are properly organized, secured, maintained, and inventoried.
• Provide direct managerial leadership to the watchmaking team in Hong Kong and oversight of aftersales operations in Hong Kong and Macau.