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Customer Service Representative

Intelogix

About Intelogix

  • At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential.
  • As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact.
  • We believe in the power of teamwork, integrity, and commitment to excellence.
  • Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.
  • Together, we can make a difference.

What’s the Role About?

  • If you like to solve problems and interact with people around the Globe, this is the career for you!
  • In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
  • What’s it in for YOU?

Responsibilities

  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
  • Maintain a thorough understanding of products, services and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Stay updated on product knowledge and industry trends to better assist customers

Requirements

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
  • Fluent English (Minimum B2 level – Upper Intermediate) Strong communication and problem-solving skills
  • Ability to work in a rotational shift environment
  • Positive attitude and a customer-first mindset

Benefits

  • Paid Training Medical Insurance Life Insurance Transportation Paid Time Off (vacation) Opportunities for career growth