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SV -IT DESKTOP SUPPORT TECHNICIAN II

Intelogix

About Intelogix

  • InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences.
  • Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers.
  • We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Responsibilities

  • Provide Level 2 support for escalated hardware, software, and end-user issues.
  • Troubleshoot Windows 11 , Microsoft Office/Microsoft 365, PCs, peripherals, and mobile devices.
  • Support Microsoft Active Directory and user/endpoint-related issues.
  • Diagnose LAN, TCP/IP, connectivity, cabling, and other networking issues.
  • Manage tickets from investigation through resolution using enterprise ticketing systems.
  • Support VDI, RDP, RDSH, DaaS, or cloud desktop environments.
  • Participate in in-house mobilizations and technology deployments from level to level .
  • Collaborate with vendors, U.S.-based IT teams, and other stakeholders.
  • Provide on-call support during critical incidents or IT emergencies.

Requirements

  • Qualifications 1+ year of hands-on Desktop/IT Support experience.
  • B2 English proficiency or higher — required.
  • Strong proficiency with Windows 11 .
  • Strong working knowledge of Microsoft Active Directory .
  • Solid knowledge of Microsoft Office/Microsoft 365 , including both cloud and desktop/application versions.
  • Solid understanding of networking, including network layers, network types, LAN, and TCP/IP .
  • Experience with enterprise ticketing systems such as ServiceDesk Plus, Remedyforce, ServiceNow , or similar.
  • Demonstrated Level 2 troubleshooting and escalation experience.
  • Strong communication, customer service, and problem-solving skills.
  • Ability to work 100% on-site .
  • Availability for occasional weekend/after-hours on-call support during emergencies.
  • Valid driver's license and ability to travel when required.

Preferred

  • Qualifications Experience with VDI, RDP, RDSH, DaaS, Azure Virtual Desktop , or AWS WorkSpaces .
  • Experience with in-house mobilizations or large-scale technology deployments.
  • Relevant IT certifications are a plus, but not required .