JEBS Engineering Assistant

The Engineering Assistant role within JEBS provides important coordination and administrative support to the Maintenance and Reactive Services team. This helps ensure jobs are planned, recorded, and completed efficiently.

Responsibilities

• The role supports the day-to-day management of service orders, labour and materials, customer enquiries and job scheduling, working closely with colleagues and customers to maintain accurate records and deliver a smooth and responsive service.
• Coordinate and maintain service orders, ensuring labour, materials and supporting documentation are accurately recorded.
• Upload job sheets, timesheets, receipts and relevant information to NAV.
• Monitor outstanding and pending service orders, following up as the need arises to support timely completion.
• Coordinate materials required for works and maintain up to date information against service orders.
• Arrange prework site visits and assist in the effective scheduling of work.
• Contact customers to arrange appointments and scheduled works.
• Respond to customer queries relating to jobs and invoices, making amendments where appropriate.
• Monitor and respond to enquiries received through the JEBS administration mailbox.
• Provide administrative support for fuel switching activity.
• Work closely with colleagues to coordinate resources and support the smooth delivery of upkeep and responsive services.
• Collate timesheets and accurately record labour against relevant service orders.
• Maintain accurate material and labour records, ensuring service orders are complete before being closed.
• Match receipts to service orders and maintain accurate supporting documentation.
• Complete general administration and coordination activities to support the wider team.
• Handle competing priorities effectively and provide flexible support in response to operational requirements.

Requirements

• Strong organisational and coordination skills.
• Good communication and interpersonal skills, with a professional and approachable manner.
• Strong written and verbal communication skills.
• Good numerical skills and a high level of accuracy and attention to detail.
• Ability to handle multiple priorities and work optimally in a busy environment.
• Confident working independently and using initiative.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Ability to build positive working relationships with colleagues and customers.
• A flexible and proactive approach to work.

Preferred

• Experience using business or job management systems is advantageous.
• Experience within an administrative, coordination or customer service role would be beneficial.
• Experience supporting an engineering, maintenance, construction or operational environment would be advantageous.
• Experience coordinating jobs, resources, materials or customer appointments is advantageous.
• Experience working with Microsoft Office applications and business systems.

Benefits

• Jersey Electricity provides excellent benefits, catered towards financial, physical and mental wellbeing. Starting with private medical insurance, discounted electricity rates, discounts within our Powerhouse shop, subsidies on EVs, gym memberships, on-site Mental Health First Aiders, organised sports and activities groups.
• We offer competitive salaries combined with an attractive pension. We are family-friendly and strive to give you a life work blend to both love your job, do excellent work and spend meaningful time with your family and friends. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age or disability status.