Operations Investigations Graduate

Join Lendable, a fast-growing fintech company on a mission to revolutionize credit and savings. As an Operations Investigations Graduate, you'll play a critical role in investigating and resolving customer complaints, helping the business improve its services. You'll receive structured training and support as you develop your skills in this casework role.

Responsibilities

• Investigating and resolving complaints about loans, cards, and auto-finance products, taking each case on its own merits.
• Self-managing a varied and increasingly complex caseload: prioritising cases, choosing the best contact mechanism for each customer, and working efficiently enough to meet our KPI minimum standards.
• Communicating with complainants in writing and by phone — managing expectations, handling difficult situations with tact and professionalism, and finding solutions to the issues raised.