Customer Service Specialist

Join Lendable, a fast-growing fintech company on a mission to revolutionize credit and savings. As a Customer Service Specialist, you'll provide exceptional support for our products, handle complex customer queries, and contribute to continuous improvement initiatives. Enjoy a range of benefits, including equity, private medical insurance, and a performance bonus.

• Deliver exceptional support for a designated Lendable product, expertly handling a full spectrum of customer service and financial support queries via multiple channels.
• Take end-to-end ownership of customer interactions, ensuring every query is managed through to effective resolution or appropriate escalation.
• Meet and exceed targets and KPIs related to customer satisfaction, quality, and compliance by consistently following key operational procedures.