Customer Success Manager, Public Sector

Join Box, the leader in Intelligent Content Management, as a Customer Success Manager in the Public Sector. In this role, you will be a trusted advisor and strategic partner for Federal, State, and Local agencies as they adopt and expand their use of Box. You will guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey.

Responsibilities

• Establish and maintain post-sales relationships with a portfolio of enterprise customers, focusing on driving measurable business outcomes and long-term value realization.
• Collaborate with customers to map and redesign critical workflows, translating their goals into clear value hypotheses, success metrics, and practical AI solutions.
• Lead change management efforts to drive adoption of new workflows and behaviors, conducting strategic adoption business reviews that focus on outcomes, ROI, and future opportunities.