Team Leader - Outbound Process

• Team Management & Performance
• Lead, manage, and motivate a team of outbound telesales executives.
• Allocate daily calling targets, sales targets, and customer databases to team members.
• Monitor individual and team performance against daily, weekly, and monthly targets.
• Conduct regular team meetings, performance reviews, and feedback sessions.
• Provide on-the-job coaching and training to improve calling effectiveness and sales conversions.
• Outbound Sales & Business Development
• Drive outbound sales of pharmaceutical medicines and private-label products.
• Ensure regular calling and follow-ups with chemists, pharmacies, retailers, stockists, and other potential customers.
• Identify new business opportunities and expand the customer base.
• Drive product promotion, order booking, repeat orders, and customer retention.
• Ensure effective cross-selling and upselling of products to existing customers.
• Handle key customer accounts and support the team in closing high-value orders.
• Target Achievement & Sales Monitoring
• Ensure achievement of assigned revenue, order volume, and customer acquisition targets.

Track key performance indicators such as

• Daily outbound calls
• Productive calls
• Lead-to-order conversion ratio
• Daily order booking
• Revenue generation
• Repeat business and customer retention
• Analyse sales performance and implement corrective actions wherever required.
• Reporting
• Maintain accurate customer databases, call records, sales reports, and follow-up trackers.
• Share daily, weekly, and monthly performance reports with management.
• Ensure customer complaints and order-related issues are resolved promptly.