Outbound Sales Leader
MyHR
- Navi Mumbai, India
- Mid Level
- Posted
Team Management & Performance
Responsibilities
- Lead, manage, and motivate a team of outbound telesales executives.
- Allocate daily calling targets, sales targets, and customer databases to team members.
- Monitor individual and team performance against daily, weekly, and monthly targets.
- Conduct regular team meetings, performance reviews, and feedback sessions.
- Provide on-the-job coaching and training to improve calling effectiveness and sales conversions.
Outbound Sales & Business Development
- Drive outbound sales of pharmaceutical medicines and private-label products.
- Ensure regular calling and follow-ups with chemists, pharmacies, retailers, stockists, and other potential customers.
- Identify new business opportunities and expand the customer base.
- Drive product promotion, order booking, repeat orders, and customer retention.
- Ensure effective cross-selling and upselling of products to existing customers.
- Handle key customer accounts and support the team in closing high-value orders.
- Target Achievement & Sales Monitoring
- Ensure achievement of assigned revenue, order volume, and customer acquisition targets.
- Daily outbound calls
- Productive calls
- Lead-to-order conversion ratio
- Daily order booking
- Revenue generation
- Repeat business and customer retention
- Analyse sales performance and implement corrective actions wherever required.
Coordination & Reporting
- Coordinate with the purchase, warehouse, logistics, and operations teams to ensure smooth order processing and timely deliveries.
- Work closely with the sales and marketing teams for product promotions and business development initiatives.
- Maintain accurate customer databases, call records, sales reports, and follow-up trackers.
- Share daily, weekly, and monthly performance reports with management.
- Ensure customer complaints and order-related issues are resolved promptly.