Front Desk Supervisor Lodging - Year Round

The supervisor is responsible for maintaining operational standards, supporting team performance, overseeing cash handling procedures, and ensuring compliance with established security protocols.

About Schweitzer

• Year Round Welcome to Schweitzer—where passionate mountain recreation pros work hard and play harder.
• Known for our friendly, inclusive culture, we’re growing thoughtfully to enhance mountain access and village life.
• Join the Schweitzer difference and help shape our future.

Responsibilities

• This position supports daily front desk operations while providing guidance, direction, and assistance to front desk team members.
• Responsibilities include greeting guests, handling inquiries and resolving complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations, check-in, and check-out procedures.
• Greet and assist guests in person and over the phone, providing exceptional customer service.
• Operate the phone switchboard, transferring calls and responding to guest inquiries in a timely and professional manner.
• Utilize the computer reservation system to check guests in and out, manage reservations, and assist with guest requests.
• Accurately and efficiently collect payments for room rentals, resort services, and other purchases.
• Provide guests with directions, recommendations, and information regarding resort amenities and activities.
• Utilize operational systems, including SMS, Onity, and Lynx, to support daily front desk functions.
• Maintain guest security by properly controlling, issuing, and monitoring room keys.
• Verify cash banks, complete safe drops, prepare cash reports, and follow established credit card verification procedures.
• Assist with daily front desk operations, ensuring service standards and operational procedures are consistently followed.
• Provide guidance, support, and direction to front desk team members, helping maintain productivity and accountability.
• Assist with training and development of front desk employees, reinforcing established procedures and guest service expectations.
• Address guest concerns and service recovery situations professionally, escalating issues to management when necessary.
• Communicate important operational updates, guest concerns, and shift information to appropriate team members and management.
• Assist guests with luggage and other accommodation needs as necessary.
• Assist with housekeeping room turnovers and general lodging operations when needed.
• Support other departments and resort operations as business needs require.
• Perform other duties as assigned.

Requirements

• License/Certifications - Drivers license required; needs to be insurable by Schweitzer Technical - Basic computer skills necessary.
• Will use systems such as SMS, Onity and Lynx.
• Also will utilize Microsoft Office programs such as Excel and Word.
• Physical Capabilities - Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours) Additional - Strong communication, organizational, and problem-solving skills.
• Ability to maintain a calm, professional demeanor when addressing guest complaints or challenging situations.
• Must demonstrate sound judgment, attention to detail, and the ability to lead by example while supporting a positive team environment.
• Minimum education required - High school diploma/GED preferred Minimum time in related position - Preferred one year in customer service position

Benefits

• Free Alterra Mountain Resort pass • Employee housing • Discounted onsite childcare • Accrued paid sick leave • 401(k) match • Great discounts and access to pro deals • Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.

Employment Status

Full Time Year Round Wage Range: $18.75 to 20.50/hour Minimum Age: 18 Background Check Required: No Driver Verification Required: No Position Summary : The Front Desk Supervisor serves as a leader and primary point of contact for guests, ensuring a welcoming, professional, and memorable guest experience.

Flexibility is required to work varied shifts, including mornings, evenings, weekends, and holidays.