Clinical Support Specialist - Midwest

About Us

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the

Swoop

®

• system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging.
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About The Role

Job Title

:

Clinical Support Specialist - Midwest

The Clinical Support Specialist is responsible for all aspects of the initial training and support for the customer team, including physicians, nurses, radiographers, MRI Technologists, and other relevant personnel in the use of Hyperfine’s Swoop Portable MRI System.

This role will assist in optimizing customer experience by acting as a true consultant with regards to integrating the Swoop System within a customer’s workflow and procedures.

The person in this role will partner effectively to relay customer feedback to internal Hyperfine teams and will function as the clinical specialist during the product sales cycle in close collaboration with the Sales, Marketing, Clinical Science, and R&D groups. They will also support clinical adoption, utilization,

customer engagement, and related

account

activities

for our customers.

RESPONSIBILITIES

Train hospital staff on the safe and effective use and operation of Hyperfine products within the clinical areas including amending workflow and optimize product value and utilization

Provide

customized

training and support for new operators of the

Swoop

System and

maintain

strategic relationships and support post

• installation

Develop and

maintain

relationships in accounts with key personnel within the hospital and consult on best practices and use cases

Provide R&D with clinical input and feedback for new projects

Support the

sales

team by

identifying

customer needs and relaying potential

opportunities within

the

existing installed base

Support new product evaluation and clinical studies

Support the centers in

optimizing

their standard procedures and workflows

Support

adoption

and

utilization

activities and esca

late

retention

or

expansion

opportunities

Collaborate with the

s

ales

t

e

am by providing technical support in various sales cycles to win new business, including accompanying site visits as needed

for demonstrations

Work with the

s

ales

t

eam

to

support

Swoop

utilization

activities

Support assigned opportunities to enhance client relationships and increase adoption within a facility or network.

Partner with internal stakeholders (ex. sales, product, marketing, clinical sciences,

clinical applications) to share feedback,

identify

trends, and make introductions that

result in increased value for the customer and Hyperfine

Identify

potential attrition risks and product gaps and escalate them with recommended follow-up actions.

Work closely with teammates and/or RN counterparts to provide customer success to install base customers and future potential customers

Represent Hyperfine and

demonstrate

products at trade shows and society meetings

Support MRI peer champion and Key Opinion Leader (KOL) development activities.

MRI safety and screening knowledge and analyzing contraindications

regarding

portable low field vs. high field MR

MRI sequence and protocol understanding workflow optimization

Support scanner software and firmware upgrades for customers

Perform scanner implementations at customer sites

Perform virtual and

on site

training of scanners to customers

Participate in image review with customer physicians and Hyperfine medical officers

Backup / support for image demonstrations

Case review with healthcare staff