Clinical Support Specialist - West

Responsibilities

• Train hospital staff on the safe and effective use and operation of Hyperfine products within the clinical areas including amending workflow and
• optimize
• product value and
• utilization
• Provide
• customized
• training and support for new operators of the
• Swoop
• System and
• maintain
• strategic relationships and support post
• installation
• Develop and

maintain

• relationships in accounts with key personnel within the hospital and consult on best practices and use cases
• Provide R&D with clinical input and feedback for new projects
• Support the
• sales
• team by
• customer needs and relaying potential
• opportunities within
• existing installed base
• Support new product evaluation and clinical studies
• Support the centers in
• optimizing
• their standard procedures and workflows
• Support
• adoption
• and
• utilization
• activities and esca
• or
• expansion

About Us

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the

Swoop system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging.

Learn More

Job Title

Clinical Support Specialist - West

The Clinical Support Specialist is responsible for all aspects of the initial training and support for the customer team, including physicians, nurses, radiographers, MRI Technologists, and other relevant personnel in the use of Hyperfine’s Swoop Portable MRI System. This role will assist in optimizing customer experience by acting as a true consultant with regards to integrating the Swoop System within a customer’s workflow and procedures. The person in this role will partner effectively to relay customer feedback to internal Hyperfine teams and will function as the clinical specialist during the product sales cycle in close collaboration with the Sales, Marketing, Clinical Science, and R&D groups. They will also support clinical adoption, utilization,

customer engagement, and related account activities for our customers.

RESPONSIBILITIES

identifying the late retention

opportunities

• Collaborate with the s ales t e am by providing technical support in various sales cycles to win new business, including accompanying site visits as needed for demonstrations
• Work with the s ales t eam to support

Swoop utilization activities

• Support assigned opportunities to enhance client relationships and increase adoption within a facility or network.
• Partner with internal stakeholders (ex. sales, product, marketing, clinical sciences,
• clinical applications) to share feedback,
• identify trends, and make introductions that result in increased value for the customer and Hyperfine
• Identify potential attrition risks and product gaps and escalate them with recommended follow-up actions.
• Work closely with teammates and/or RN counterparts to provide customer success to install base customers and future potential customers
• Represent Hyperfine and demonstrate products at trade shows and society meetings
• Support MRI peer champion and Key Opinion Leader (KOL) development activities.
• MRI safety and screening knowledge and analyzing contraindications regarding portable low field vs. high field MR
• MRI sequence and protocol understanding workflow optimization
• Support scanner software and firmware upgrades for customers
• Perform scanner implementations at customer sites
• Perform virtual and

on site

training of scanners to customers

• Participate in image review with customer physicians and Hyperfine medical officers
• Backup / support for image demonstrations
• Case review with healthcare staff