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German Customer Advisor - Lisbon

speakit

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.

Responsibilities

  • Assist customers with their online orders, deliveries, payments, and returns.
  • Handle sensitive information in accordance with company policies.
  • Work closely with internal teams, carriers, and financial institutions to resolve issues.
  • Proactively identify and escalate complex problems when necessary.
  • Contribute to maintaining high customer satisfaction across all channels.

Requirements

  • Fluent in German (mandatory) and advanced English.
  • Excellent communication and problem-solving skills.
  • Ability to work efficiently under pressure while maintaining accuracy.
  • Team-oriented mindset and ability to work independently when needed.

Benefits

  • Interest in professional development and performance metrics.
  • Free private health insurance after 6 months.

Meal allowance

  • 14 payments per year.
  • Paid training and opportunities for career progression.
  • Multicultural team environment.

German Customer Advisor - Lisbon

speakit · Lisbon, Portugal · Full-time · Posted 2026-11-04

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[Apply at speakit](https://apply.workable.com/speakitjobs/j/B66FC45E30/apply)