Smart Hands Technician

Job Title Smart Hands Technician Job Description Summary The Smart Hands Technician provides client-requested onsite support including visual checks, basic equipment handling, cabling assistance and escorting. The role works within clearly defined tasks, response-time and escalation boundaries and does not perform specialist or authorised work outside assigned competency.

Job Description About the Role: Respond to approved Smart Hands requests within agreed response, service, and escalation timelines Perform visual checks, status verification, basic equipment handling, label checks, and approved physical inspections within authorised scope Provide basic cabling support, tracing, connection verification, and documentation while protecting live systems from unintended disruption Escort customers, vendors, and contractors, maintaining site access, security, and work-area controls at all times Capture photographs, serial numbers, readings, and service evidence accurately, and update tickets and service records in line with process requirements Identify tasks requiring specialist skills, permits, isolations, or further authorisation, and escalate them promptly through approved channels Follow site procedures, ESD controls, PPE, information-security requirements, and safe-work practices in a live data hall environment Support general operational tasks, tool control, inventory management, and work-area readiness as assigned by the Lead Engineer About You: Relevant experience in technical support, data centres, telecoms, IT hardware, facilities operations, or a similar support environment Basic understanding of data centre equipment, racks, cabling, access control, and ESD requirements Experience with ticketing systems, service records, equipment identification, and secure-site procedures is advantageous Ability to follow instructions precisely, understand task boundaries, and escalate appropriately when work falls outside approved scope Strong attention to detail, procedural discipline, and confidence working under service-level expectations Clear Japanese communication and working English preferred for customer coordination, remote guidance, and reporting Basic rack, network-cabling, and hardware identification capability, with experience in remote hands or Smart Hands support preferred Availability for onsite response and approved call-out support in a live operational environment Location is in Inzai, Chiba INCO: “Cushman & Wakefield”