Sales Operations Officer

Responsibilities

• Sales Operations Officer Job Description: Principal Accountabilities ● Responsible for day-to-day guidance of assigned team.
• Setting direction, coping with change, listening, coaching and motivating the team.
• Serves as an escalation point for Arrow’s internal departments, vendor resources and customers.
• Serves as the customer contact for handling all elements of the returns and maintenance termination process, entering the Service Request and RMA in the business system, sending the return/cancellation request for management approval and ensuring customers are credited for the return.
• Responsible for receiving, confirming and tracking customer orders and other related tasks in the order processing and post sales flow to include: order entry; material procurement; coordination with the vendor, integration facilities and shippers to identify and track delivery schedules; creation and update order status reports; resolution of incoming invoices and denied claims. ● Order Processing: Processes customer orders accurately and timely by reviewing customer purchase orders for accuracy, freight terms, transportation methods, pricing, technical specifications, part numbers and any other unique customer requirements ; resolving any discrepancies with customer prior to order entry; entering sales orders accurately and quickly into the Arrow ERP system, working with shared services teams to resolve more complex issues on orders or customer requests.
• Places purchase orders with the vendors and anticipates additional requirements or obstacles for orders and works toward a solution proactively. ● Research and resolve vendor invoice variances and warehouse receipt discrepancies caused by price, quantity, goods/services receipts, freight and tax code discrepancies.
• Works with the warehouse team to ensure that all inventory purchase orders are received in full.
• Research and resolve vendor denied claims or variances caused by program requirements, price, quantity and point of sale reporting.
• Processes any shipment variances or damages with the vendors for resolution and updates the Oracle ERP system accordingly.
• Work with suppliers, sales teams and shared services teams to troubleshoot and resolve invoice and claims exceptions within defined service level agreements.
• Takes ownership of issues and sees that they are fully resolved. ● Monitors inventory to identify slow moving, aging and non-sellable product to determine the proper disposition.
• Negotiates special pricing, returns, programs and other exceptions with the vendor.
• Ensures that our SMI (slow moving inventory), obsolescence and write-offs are within our established financial goals.
• Proactively resolves problem situations, often complex, with our suppliers and Arrow departments related to selection of source, price, delivery, etc while remaining within inventory guidelines. ● Mentors and assists in training of team members.
• Analyzes training needs of team members and develops and provides input for a solution.
• Acts as the backup for the manager for assigned responsibilities.
• Job Complexity ● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience ● Completes work with a limited degree of supervision ● Likely to act as an informal resource for colleagues with less experience ● Identifies key issues and patterns from partial/conflicting data ● Takes a broad perspective to problems and spots new, less obvious solutions

Requirements

• / Education Typically requires a 2 year degree and 3–5 years of experience or High school graduate with equivalent related experience.
• May require specific certifications.

Location

CN-Shenzhen, China (Upper Hills, Huang Gang Rd) Time Type: Full time Job Category: Business Support