Customer Success Manager
Sona
- London, United Kingdom
- On-site
- Mid Level
- Posted
Join Sona, a rapidly growing startup focused on revolutionizing frontline operations through AI-driven solutions. As a Customer Success Manager, you will own a portfolio of enterprise accounts, drive proactive value work, and shape the future of Customer Success at Sona. This is an on-site role based in London, with regular travel to customers across the UK.
Responsibilities
- Establish and maintain senior customer relationships at the Director level and above, acting as the escalation point for your accounts.
- Run the QBR cadence and own renewals end to end, ensuring the value case is made long before the renewal conversation.
- Drive proactive value work, including account audits, surfacing unused functionality, and translating product usage into business outcomes.
Pay
GBP 55,000 - 75,000