Partnership Operations Offshore Process Expert - 12 Month Secondment

Join OVO, a leading energy company committed to sustainability and innovation. As a Partnership Operations Offshore Process Expert, you will play a crucial role in streamlining operational workflows, automating processes, and supporting our Outsourced Service Providers. This is a full-time, 12-month secondment position with a salary range of £31,541 - £36,602.

Responsibilities

• Identifying support and training needs, creating training material, and delivering training sessions to equip OSP with the knowledge needed to complete tasks.
• Preparing and allocating work to OSP across various channels, monitoring OSP support chats, and resolving queries quickly and accurately.
• Conducting quality calibration sessions, carrying out audits to ensure confidence in scoring, and identifying gaps or weaknesses for improvement.