Assistant Store Operations Manager

Join Hermès, a prestigious luxury brand, as an Assistant Store Operations Manager. In this role, you will be responsible for back office customer service management, internal control and procedures, store administration, stock management, and team management.

You will work closely with the sales team to optimize and simplify back-office follow-up of customer services, monitor performance, and ensure compliance with internal procedures. Additionally, you will manage the staff roster, oversee store maintenance and security, and implement measures to improve stock management. A minimum of 5 years of experience in a retail environment and fluency in English are required.

• Management and follow-up of Customer Services, ensuring follow-up for all customer services and being a partner to the sales team.
• Responsible for the business performance of all service-related operations, monitoring conversion rates and average durations for reservations and customer requests.
• Management of the staff roster, optimizing sales floor coverage, and coordinating with external agencies to plan external / temporary staff.