Store & CRM Manager - John Lobb

Join John Lobb, a prestigious brand with over 150 years of exceptional craftsmanship and innovation. As the Store & CRM Manager, you will be responsible for driving store performance, managing customer experience and CRM strategy, ensuring retail excellence, and leading your team. This role requires 8+ years of retail management experience, familiarity with CRM tools, and fluency in Mandarin Chinese.

Responsibilities

• Monitor store performance, conduct regular analysis, and implement action plans to achieve sales targets.
• Develop and execute CRM strategies for retail stores and e-commerce, including member acquisition, retention, and engagement campaigns.
• Establish and continuously improve store standard operating procedures (SOPs), including sales ceremony, complaint handling, and visual standards.