Program Manager, Program Operations

Incline Insurance Group is seeking a Program Manager, Program Operations to coordinate and deliver cross-functional operational projects across our growing property and casualty insurance organization. This role helps translate business needs into actionable project plans and works closely with Technology, Data & Analytics, Finance, and Operations to keep initiatives on track.

About Incline P&C Group

At Incline, the Program Manager, Program Operations will help turn business priorities into well-executed projects and practical improvements.

This position offers opportunities to partner across the organization, support technology and operational modernization, and contribute to Incline’s growing insurance program partnerships.

About Incline P&C Group Incline P&C Group is a privately owned company, backed by private equity and its original founders, with an exclusive focus on the property and casualty program insurance market. The company writes approximately $2+ billion in premiums through its A-rated and managed carriers. Incline has a team of over 100 employees headquartered in Austin, Texas.

Responsibilities

• The Program Manager will manage timelines, dependencies, communications, and implementation activities; support process improvements and technology-enabled efficiencies; and help coordinate select operational needs involving MGA and insurance program partners.
• Business strategy, underwriting decisions, and portfolio performance remain with the appropriate leaders.
• You Will Do Project Planning & Delivery: Manage assigned projects from initiation through implementation, including scope, schedules, milestones, deliverables, owners, and follow-up.
• Maintain project plans, identify risks and dependencies, and escalate issues with proposed solutions.
• Facilitate project meetings, document decisions and action items, coordinate work across departments, and prepare clear status updates for project sponsors and stakeholders.
• Follow established project management standards and help improve them over time.
• Support business-side activities for system implementations and enhancements involving insurance, finance, customer relationship, cloud, and reporting platforms.
• Coordinate requirements gathering, user acceptance testing, training, change communications, and handoffs with technical teams.
• Work with business and technology partners to identify opportunities to simplify processes, reduce manual tasks, and improve workflows.
• Help coordinate approved automation and AI-related projects, track results, and support user adoption.
• Gather reporting needs, track project metrics, maintain accurate documentation, and coordinate with Data & Analytics on data quality or reporting issues.
• Help business teams adopt agreed processes and standards.
• Serve as a day-to-day contact for assigned project vendors, track deliverables and issues, coordinate statements of work and invoice reviews, and help monitor project spending against approved budgets.
• Track implementation risks, document procedures, coordinate with Compliance, Audit, Risk, and business teams as needed, and support resolution of process gaps or control findings.
• Assist with selected MGA and insurance program onboarding activities, partner requirements, process documentation, systems handoffs, and operational issue resolution, in coordination with Program Management and Underwriting.
• Build productive working relationships, communicate timelines and expectations, keep action owners accountable, and raise trade-offs or decisions to the appropriate leaders.
• Influence outcomes through organization, collaboration, and reliable execution.
• Capable of communicating project status, risks, and strategic recommendations to senior leaders and executive stakeholders.
• Ability to connect project delivery activities to broader business objectives and identify opportunities for long-term operational improvement.

Requirements

• We Are Looking For We are seeking an organized, hands-on program manager who can coordinate multiple initiatives, communicate effectively across teams, and bring structure to operational and technology projects.
• 5+ years of experience in project or program management, operations, business process improvement, or related roles.
• Experience coordinating cross-functional projects required; experience in P&C insurance, insurance carriers, fronting, or MGA environments preferred.
• Experience using AI-powered business tools and leading AI-enabled projects that improve operational efficiency, decision-making, and user adoption preferred.
• Experience supporting enterprise modernization initiatives, including process redesign, system implementations, and technology-driven operational improvements.
• Bachelor’s degree in Business, Finance, Information Systems, Insurance, or a related field preferred.
• PMP, CAPM, or process improvement certifications are a plus.
• Experience developing project schedules, tracking dependencies, facilitating meetings, maintaining action logs, reporting progress, executing stakeholder engagement and management, and supporting change management.
• Comfortable managing multiple priorities and following through on details.
• Familiarity with enterprise systems, user acceptance testing, business requirements, reporting, and process improvements.
• Ability to work effectively with technical specialists and business stakeholders; deep technical architecture expertise is not required.
• Ability to use data, metrics, and business insights to prioritize initiatives, measure outcomes, and support informed decision-making.
• Strong written and verbal communication, attention to detail, problem-solving, and stakeholder coordination skills.
• Able to flag risks early, navigate competing requests, and work across teams without direct authority.

Preferred

• Experience in P&C insurance or another regulated environment is especially valuable.
• Exposure to Duck Creek, Workday, Salesforce, AWS, or similar enterprise platforms; familiarity with insurance program operations and MGA relationships; experience coordinating vendors, budgets, or process improvement initiatives.

Location

This role is based in Austin, TX and operates within a hybrid work model. Why Incline Insurance Group?