Business Operations Expert

Your domain knowledge is what matters here — no prior AI experience required. The work is to turn real operational workflows into benchmark tasks: realistic, difficult, and gradable against objective criteria.

Responsibilities

• Design realistic, multi-step business operations tasks with objective criteria for grading the output
• Engaging experienced operations practitioners to design the tasks that measure what AI systems can actually do.
• Scope of Work Design multi-step tasks drawn from real operations work — reporting, process design, workflow management — with realistic reference files and clear instructions.
• Define objective grading criteria so two qualified reviewers would reach the same verdict on the same output.
• Build tasks that require judgment rather than lookup: ones where the right answer depends on reading the materials correctly.
• Create or source the supporting materials each task needs: spreadsheets, system exports, process documentation, operational reports.
• Flag tasks that turn out to be ambiguous or ungradable instead of submitting them anyway.
• Deliver approved tasks on schedule and at the required quality level.
• Qualifications 5+ years of hands-on responsibility in business operations, operations reporting, process design, or workflow management — direct ownership of the work, not supervisory-only or adjacent exposure.

Requirements

English required (B2 minimum, C1 preferred)

• If you’ve written an SOP, built a QA checklist, or trained a team against a standard, that’s the instinct this needs.
• SOPs, QA checklists, process documentation, service level definitions, or training assessments.
• Excel capability and comfort reasoning across multiple documents at once.
• English, written and spoken — B2 minimum, C1 preferred.

Preferred

• AI or LLM evaluation experience is a plus, but not required.

Benefits

• A very attractive and competitive package is offered.

Role Title

Business Operations Expert Role Type: Contractor Location: Remote, global Opportunity Snapshot Pay: Up to $90/hour equivalent Time per task: ~10 hours per task Location: Fully remote — no geographic restrictions.

Next step

Complete the role-specific AI interview — it’s how your expertise gets in front of the client

How the selection process works Apply and complete the screening questions Complete the AI interview for this role. Onboarding — our Talent Ops team will get you set up