jobapplier

Technician I (Nelspruit)

FAAC Technologies

About FAAC Technologies

  • Centurion Systems is proud to be part of the global FAAC Technologies Group.
  • At FAAC Technologies, working in Installation & Service means solving real challenges with smart technology in a human-centered and ethically grounded environment.
  • You will be part of lifelong learning that sparks the growth of innovation, where your voice is heard, and your contribution is fairly recognized.
  • Here, strong interpersonal bonds foster a sense of belonging – and a shared ambition to grow into some of the most capable and respected service professionals in our industry.

Responsibilities

  • To provide a cost effective electronic/mechanical testing, repair and support capability, on all products supported by Centurion and to capture all relevant activities in the most cost effective and profitable manner.
  • Maintaining a friendly and organised customer service environment and ensuring that client queries are handled accurately in a professional manner and that you are presentable at all times.
  • Assisting with technical support provided by the department, both telephonic and at the counter.
  • Responsible for the mechanical and electronic testing and repair of all products supported by Centurion.
  • Ensuring that all equipment repaired and tested perform in their original state and to our quality standard.
  • Logging all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assisting the Production and R&D department in establishing failure trends and suggesting possible improvements to our product(s).
  • Assisting with the designing and improvement of test jigs to improve our service capabilities.
  • Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
  • Assisting when necessary, with other ad-hoc duties; i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
  • Managing optimal relationships with the client base, ensuring that the needs of the client come first.
  • Maintaining the highest level of neatness and adhered to all Occupational Health and Safety standards.
  • Responding to incoming technical support queries via all contact channels (live chat, calls, Zoho desk email tickets).
  • Ensuring that written communication is responded to within the specified SLA’s for each channel.
  • Ensuring that all communication with our clients is of the required quality as outlined in the department’s QA script.
  • Capturing all relevant information on inbound calls (Zoho desk interaction logging).

Requirements

  • In possession of or studying towards N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering).
  • Good knowledge and understanding of electronic concepts.
  • Displays good practical ability.
  • Must have extensive knowledge of all Centurion products.