Technical Sales Consultant (Cape Town)

Responsibilities

• Establishing strong relationships with our installer base in the Cape Town region, assisting them by developing their product knowledge and sales approach. Be an effective conduit between the installers and Centurion service departments.
• Supporting and empowering installers to promote the full Centurion product and service offering.
• Encouraging, upselling and cross-selling through installer channels.
• Adding potential new installers to expand the network.
• Conducting site visits to support installations, diagnostics and escalations for installers.
• Providing technical guidance to installers using advanced product knowledge.
• Escalating unresolved issues to Centurion’s Product Quality or Technical Support teams.
• Documenting site visit outcomes, including technical notes and feedback to enhance development and support processes.
• Booking and logging all installer interactions in Centurion’s CRM (e.g. Zoho) and ticketing systems.
• Using company-provided communication platforms (chat, email, telephony) for internal and external coordination.
• Submitting weekly strategy reports based on site visits, installer feedback, market trends and sales activities.
• Providing input on local market trends and competitor activities.

Preferred

• Familiarity with Centurion Systems products and application is a strong advantage.

Training & Enablement

• Identifying and delivering product training in the field.
• Supporting product awareness campaigns and act as a brand ambassador during installer engagements.

Qualifications and other Requirements

• Matric or equivalent - Technical Diploma or N4 in Electrical/Electronic Engineering (advantageous)
• Minimum 3 years in a technical sales or field support roles, preferably in the access automation or electronic security industry

Reliable vehicle with a valid driver’s license

Stable internet connection for VoIP, remote meetings and CRM usage