Aftersales Customer Relations & Voice of Customer Intern

Join our innovative AI electric vehicle and robotics company as an Aftersales Customer Relations & Voice of Customer Intern. In this role, you will support the Aftersales operations team in maintaining high standards of customer satisfaction and case management. You will gain hands-on experience in customer success, CRM administration, and service operations. Responsibilities include assisting with customer communications, case tracking within the CRM system, collecting Voice of Customer feedback, and coordinating with cross-functional teams.

Responsibilities

• Assister l'équipe des opérations après-vente dans la gestion des communications avec les clients, le suivi des cas et la collecte des retours d'expérience.
• Aider à la création et à la mise à jour des dossiers clients dans le système CRM, au suivi des cas ouverts et à la notification de l'équipe en cas de dépassement des délais.
• Participer à l'identification des préoccupations récurrentes des clients et à la préparation des rapports sur la voix du client.

Requirements

• Strong verbal and written communication abilities with a customer-first mindset
• Ability to travel up to 10% as required to support customer visits, training, meetings, and company events
• Positive attitude with a focus on problem-solving and team collaboration
• Excellent organizational skills and high attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

High School Graduate

• Familiarity with basic web applications, email handling, and computer systems (experience with CRM software like Zendesk or Salesforce is a plus)
• Ability to multi-task and manage customer inquiries efficiently in a fast-paced environment
• Ability to support after-hours, weekend, or holiday customer activities during product launches, customer events, or critical business needs

Preferred

• Prior experience in customer service, call center operations, retail, hospitality, or client-facing support roles (0–2 years of experience)
• Prior experience with CRM systems such as Zendesk, Salesforce, or similar tools
• Interest in automotive, electric vehicles, robotics, or advanced technology
• Demonstrated experience working effectively in a team-oriented startup environment