IT Support Specialist

Join Faraday Future as an IT Support Specialist, where you will provide end-user IT support, assist with technology needs, and ensure high customer satisfaction. You will document resolutions, maintain IT asset inventory, install and configure systems, and support client system standards and security policies. Enjoy a modern workspace, generous benefits, and a casual dress code.

Provide IT end-user support services and assist with technology needs, ensuring high customer satisfaction.

Responsibilities

• Document resolution of incidents and service requests in the IT Service Desk Management system, and perform duties in compliance with legal/statutory regulations.
• Track and maintain IT asset inventory, install and configure client systems and applications, and maintain positive relationships with staff.

Requirements

• Experience in Office 365, Mobile Device Management, and Active Directory
• Strong documentation skills
• A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
• A penchant for multi-tasking and self-starting

Proven analytical and problem-solving abilities

• Bachelor's Degree in Computer Science, Computer Information Systems or a related field
• Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
• Familiar with standard IT Service Desk department concepts, best practices, and procedures
• Experience with IT Service Desk and remote-control software
• 6+ years IT experience working as an IT Support Specialist
• Experience working in a team-oriented, collaborative environment

Strong written and verbal communications skills

• A true sense of determination… and hopefully a sense of humor
• Self-driven and highly passionate about customer-service orientation and providing excellent service
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
• Experience using AI-assisted infrastructure and network monitoring tools to detect anomalies, accelerate troubleshooting, and improve system reliability and performance
• Strong understanding of secure and responsible AI usage, including validation of AI-generated outputs and protection of operational data
• Ability to apply AI tools to automate routine network and infrastructure tasks (e.g., log/traffic analysis, health checks, script generation, release validation)
• Experience leveraging AI capabilities within the Microsoft ecosystem (e.g., Microsoft Copilot, Power Platform AI, Azure AI services, intelligent automation tools)
• Ability to design and implement AI-enabled Microsoft solutions for workflow automation, collaboration, reporting, analytics, and knowledge management
• Strong understanding of AI governance, enterprise data security, and compliance within Microsoft environments, including validation of AI-generated outputs
• Strong understanding of responsible AI practices, including confidentiality, data privacy, and validation of AI-generated outputs
• Ability to use AI assistants to automate system administration, support workflows, reporting, and documentation
• Experience using AI-driven IT operations and service desk tools to improve ticket triage, incident resolution, knowledge retrieval, and end-user support