Small Business Collections Representative

Join our team as a Small Business Collections Representative, where you will play a crucial role in helping small businesses navigate their financial obligations. You will handle inbound and outbound calls, find solutions for overdue accounts, and maintain accurate customer interaction records. This hybrid position offers a supportive work environment with numerous benefits, including health insurance, paid time off, and a 401(k) matching program.

Responsibilities

• Handle inbound and outbound calls to customers regarding overdue payments, providing payment options and solutions to get them back up to date.
• Follow up with customers via email, answering any questions they may have, and maintaining accurate, up-to-date information of customer interactions.
• Move existing customers through various stages of delinquency with proficiency, ensuring compliance with collection laws and legal practices.

Requirements

• The drive to exceed your goals in a fast-paced, metric driven environment
• Computer proficiency and accurate data entry skills required

Knowledge of FDCPA and FCRA practices

• Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
• Aptitude to express empathy and patience while discussing sensitive issues
• Strong verbal communication and negotiation skills

Preferred

• Prior experience using Salesforce is a plus