Customer Experience Associate (Part-Time)

Join Wisetack, a leading company in consumer financing. As a part-time Customer Experience Associate, you will provide exceptional support to borrowers, navigate consumer lending with care, own customer outcomes, turn customer contacts into insights, and embrace AI and continuous improvement. You will enjoy benefits such as stock options, a 401(k) plan, comprehensive health plans, flexible PTO, and more.

• Deliver exceptional borrower support by assisting with applications, approvals, payments, and account questions.
• Navigate consumer lending by following lending requirements, company policies, and established processes while identifying risks.
• Own borrower issues from first contact through resolution, coordinating across teams to deliver timely answers.

• This role requires sound judgment, strong follow-through, and the ability to protect consumer trust in high-stakes lending conversations
• As an AI-forward company, we’re excited about candidates who are curious, adaptable, and eager to use AI tools to work more effectively, improve customer outcomes, and help shape the future of support at Wisetack
• 2+ years of experience in customer support, customer success, financial services, operations, or another customer-facing role
• Excellent verbal and written communication skills
• Willingness to work weekends
• Experience using Salesforce, Zendesk, or similar customer support platforms
• Bachelor's degree preferred
• Comfortable spending the majority of your workday supporting customers over the phone in a high-volume environment
• Experience leveraging AI tools to improve customer support workflows or operational efficiency
• Experience working with consumer lending products or other environments where accuracy, consistency, and attention to detail are critical
• Demonstrated ownership and follow-through from initial customer contact through final resolution
• Familiarity with consumer lending regulations or compliance-driven customer support
• Experience supporting borrowers or consumers in lending, banking, payments, fintech, insurance, healthcare, or another highly regulated industry