Customer Experience Associate

Join Wisetack, an AI-forward company focused on providing exceptional customer experiences in the lending industry. As a Customer Experience Associate, you will support borrowers through their financing journey, navigate consumer lending with care, own customer outcomes, turn customer contacts into insights, and embrace AI and continuous improvement. Enjoy benefits such as stock options, a 401(k) plan, comprehensive health plans, flexible PTO, and more.

Responsibilities

• Deliver exceptional borrower support by assisting with applications, approvals, payments, and account questions.
• Navigate consumer lending with care by following lending requirements, company policies, and established processes.
• Own customer outcomes by coordinating across teams to deliver timely answers and documenting interactions accurately.

Requirements

• Demonstrated ownership and follow-through from initial customer contact through final resolution
• Comfortable spending the majority of your workday supporting customers over the phone in a high-volume environment
• Experience leveraging AI tools to improve customer support workflows or operational efficiency

Excellent verbal and written communication skills

• Experience using Salesforce, Zendesk, or similar customer support platforms
• Experience working with consumer lending products or other environments where accuracy, consistency, and attention to detail are critical
• 2+ years of experience in customer support, customer success, financial services, operations, or another customer-facing role
• Willingness to work weekends

Preferred

Bachelor's degree preferred

• Experience supporting borrowers or consumers in lending, banking, payments, fintech, insurance, healthcare, or another highly regulated industry
• Familiarity with consumer lending regulations or compliance-driven customer support