Client Support Supervisor

Join Talkspace, a leading telehealth platform, as a Client Support Supervisor. In this role, you will lead and develop a team of client support representatives, ensuring their success and driving performance to achieve outlined success metrics. You will conduct performance reviews, oversee departmental projects, monitor staffing levels, and participate in hiring and training.

Additionally, you will assist with customer service complaints, recommend enhancements to departmental policy, and participate in interdepartmental meetings. This is a great opportunity for someone with a passion for delivering exceptional customer experiences and a desire to make a difference in the mental healthcare space.

• Lead and develop a team of client support representatives, ensuring their success and achievement of success metrics.
• Conduct performance reviews, provide feedback, and drive team morale and career development.
• Monitor departmental staffing levels, participate in hiring, and assist new hires to ramp to production.

• Passion for delivering a phenomenal customer experience!
• Proven people leadership skills (coaching, staffing, planning)
• A Bachelor's degree from a four-year college or university
• At least 2+ years direct experience managing and developing contact center support representatives, preferably in a telehealth environment
• Experience with Zendesk, Atlassian (Confluence, Jira), Stripe, and Looker, a plus
• Outstanding computer and technology skills
• Experience managing and developing standard operating procedures
• Superb organizational and project management skills
• Self-starter, able to work independently and prioritize effectively
• Excellent time management skill; strong sense of urgency
• Outstanding communication skills, both written and verbal
• Strong internet connection, required
• Strong decision-making and process improvement skills
• Knowledge or experience with telehealth, telemedicine, or health plans
• Experience (or strong interest) in working in a fast-paced environment
• Experience with third parties/vendor management

USD 65,000 - 72,500