Manager-Operations

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Employee Contract Type: Local - Fixed Term Employee (Fixed Term) Job Description: Position Purpose: The Manager-Operations, Bangladesh Rohingya Crisis Response (BRCR), has primary responsibility for leading programme implementation efficiently in the field and for assisting the Deputy Response Director in executing the Sustained Humanitarian Response in the highly turbulent, high-risk, nexus context of Cox’s Bazar District The Manager-Operations will co-lead in spearheading WV’s strategic role in Cox’s Bazar, from strategy to implementation, inclusive of performance and oversight of all aspects of WV emergency operations in Cox’s Bazar.

The position will provide strategic and operational leadership, ensure effective planning, implementation, monitoring and coordination, provide technical support, and manage all current and upcoming PNS and field operations of BRCR. The Manager-Operations will ensure that there is greater integration of programme operations, reporting, networking, and coordination among WVB offices.

She/he will also support the Response Leadership Team in strategic planning, programme performance monitoring, resource allocation, operational decision-making, and continuous improvement across BRCR. Key Responsibilities: Provide strategic direction and operational oversight to ensure effective implementation of BRCR programmes in alignment with the response strategy, organizational priorities, and donor commitments.

Develop and implement detailed operational guidelines, implementation plans, and work plans to ensure timely, effective, and quality project delivery. Provide operational guidance to project teams in collaboration with technical specialists to ensure compliance with organizational policies, donor requirements, and World Vision standards.

Collaborate with the Response Leadership Team and relevant functional departments to identify operational priorities, resource requirements, implementation challenges, and opportunities for improvement. Monitor the changing humanitarian context and recommend appropriate operational adjustments to respond to emerging needs and programme priorities.

Contribute to response-level strategic planning, contingency planning, programme integration, and transition or sustainability planning, as applicable.

Assist the Deputy Response Director (DRD) in developing, monitoring, and implementing integrated humanitarian response and development strategies that contribute to WV Bangladesh’s 5-year strategy Ensure project implementation complies with donor agreements, approved proposals, logical frameworks, budgets and so on.

Lead the overall implementation, design, and management of response projects, ensuring alignment with approved project designs, logframes, organisational priorities, and donor commitments. Lead project design, budgeting, resource allocation, and budget monitoring in collaboration with relevant technical and support teams.

Establish and strengthen project monitoring, supervision, and quality assurance systems, including appropriate tools, checklists, and performance-tracking mechanisms. Ensure effective management of procurement, financial resources, work plans, and programmatic and financial reporting to support efficient project implementation.

Ensure that response programmes are implemented, monitored, and evaluated in accordance with approved plans, donor agreements, and commitments to Support Offices (SOs) and other stakeholders. Establish and maintain accessible beneficiary feedback mechanisms and community accountability approaches across all response programmes.

Identify, assess, and monitor operational and programme quality risks, coordinating with relevant teams to implement timely mitigation measures. Lead regular management reviews to assess implementation progress, monitoring findings, programme quality risks, and community feedback, ensuring appropriate follow-up actions.

Provide effective leadership, supervision, coaching, mentoring and technical guidance to respective project managers. Establish clear performance expectations, work priorities, and accountability mechanisms for direct reports. Promote teamwork, collaboration, diversity, inclusion and a respectful workplace culture.

Address performance and behavioural issues fairly and in accordance with organisational policies and procedures. Establish and maintain collaborative relations and, where appropriate, partnerships with government representatives, other NGOs, UN agencies, civil society, World Vision stakeholders, the media and general public, churches, bilateral missions and donors.

Represent the response in Partnership Executive Team and Partnership Coordination Committee (where activated). Participate in consortium meetings and response-related national coordination meetings. Ensure WV is represented at relevant technical and coordination mechanisms in-country. Serve as an organisational spokesperson for media interviews, advocacy initiatives and other public events.

Identify and highlight areas of conflict to Response SMT, ND, RL and Partnership Executive Committee (where activated). Ensure the response meets WV minimum quality standards and promotes continuous programme improvement, reflection, learning, and innovation. Ensure lessons learned from previous responses and Global Learning Facilitators are integrated into programme design.

Encourage the incorporation of best practice and innovation in programme design. Ensure all functions conduct quality planning aligned with their TORs and quality objectives. Ensure the achievement level of all function quality objectives is monitored monthly and reported. Identify, report, and promptly address risks that hinder the achievement of quality objectives.

Establish mechanisms to document, capture, and share lessons learned with partners. Identify the specific knowledge and skills required by the staff for effective implementation of project activities using appropriate tools and methods. Develop and implement an annual capacity-building plan for staff in collaboration with the technical sectors and the Deputy Director Response.

Coordinate the preparation and timely submission of high-quality, comprehensive, and donor-specific reports, project updates, concept notes, and other required documents, effectively communicating project progress and outcomes. Monitor donor deliverables, reporting schedules, and compliance requirements to ensure timely submission and adherence to donor commitments.

Facilitate donor visits, monitoring, audits, evaluations, and project reviews. Ensure complete, accurate, and readily accessible project evidence and documentation. Support management decision-making through accurate data analysis, operational reviews, and follow-up on agreed actions. Conduct regular/periodic meetings with project staff and provide feedback to ensure the project is implemented according to its design.

Baseline survey, project review, and end evaluation reports are in place according to project design and the schedule. Identify, assess and monitor operational, financial, security, compliance and reputational risks. Ensure appropriate risk mitigation measures are developed, implemented and monitored.

Practise, promote, and endorse the issues of the safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action. Ensure diligent demonstration of WVB core values.

End Results: Strategic Leadership and Programme Operations Programme Implementation and People Management Coordination and Stakeholder Engagement Programme Effectiveness and Staff Capacity Building Reporting and Communication and Visibility.

Risk Management, Compliance and Safeguarding Knowledge, Skill & Experience: Required Education, training, license, registration, and/or Certification: Master’s Degree in Humanitarian/Development Studies, Management, or a relevant field. A minimum of 5-7 years’ experience in a leadership role in the humanitarian assistance and development sector, with a significant portion of this experience within INGOs.

Experience in leadership and coordination roles with other humanitarian actors (humanitarian clusters, NGO platforms, NGO Board service, etc.). Experience in Cox’s Bazar Rohingya refugee camps and host communities is preferred. Experience in coordination with multiple stakeholders, including RCP, sectors, RRRC/CiC, UN agencies, INGOs, and local NGOs. Experience in donor-funded humanitarian programmes.

Proven track record in budgeting, concept note development, proposal development, and donor reporting. Experience working with local/national NGO partners as sub-grantees for donor grants. Critical incident and crisis management experience. Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or complete information.

Ability to communicate and model positive behaviours to staff, helping them remain resilient and effective in dynamic and high-pressure environments. Professional proficiency in both Bengali and English , with strong written and verbal communication skills. Knowledge of coordination, monitoring, report writing, presentation preparation, and safeguarding.

Practical experience in risk management, safeguarding and PSEA, humanitarian standards, and accountability. Experience working within multi-sectoral and multi-partner response environments. Knowledge of people management and leadership. Proficiency in Microsoft Office applications, including MS Word, PowerPoint, and Excel.

Required travel and/or work environment accommodations: Must be willing and able to travel working are/in the country Some project locations may be in remote areas.

Staff are expected to live in the location for short periods Committed to World Vision Ethos, Mission, Vision, and Core Values Salary: Negotiable Compensation & Other Benefits: Provident fund, Gratuity, Festival Bonus: 1, Other benefits as per organizations policy .

Employment Status: Full Time World Vision is committed to first do no harm to children or adult beneficiaries, to respect the rights of all beneficiaries, and to uphold the best interests of children as a primary consideration in all actions and decisions: accordingly, all the recruits will go through specific checks and compliance procedures in accordance to its Child and Adult Safeguarding Policy.

World Vision Bangladesh has zero tolerance towards incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. World Vision Bangladesh as Child Safe Organization discourages anyone to apply with prior record of conviction related with child neglect, abuse and exploitation.

Women & Persons with Disability are highly encouraged to apply. Applicant Types Accepted: