Manager Assistant- AXIS

Manager Assistant supports the Manager in overseeing the day-to-day operations of the association and serves as a key liaison for community information and resident services. This role also assists in supervising onsite staff and ensures efficient administrative support across departments.

About Action Property Management

• With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
• Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
• Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
• Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
• Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
• Action Property Management, the leader in community management, is seeking a Manager Assistant to join our team at our luxury association, AXIS, located in
• San Jose.
• The

Why You'll Love Working at Action

• Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
• Join us at Action Property Management and make a meaningful impact.

Responsibilities

• Some weekend and/or evening work may be needed; Must be flexible and willing to work occasional overtime when needed
• Provide administrative support including correspondence, scheduling and meeting preparation.
• Draft and distribute agendas, notices, email blasts, reports and meeting minutes.
• Maintain vendor records, insurance documents, contacts, calendars and websites.
• Assist the assigned Manager with Action List items and updates.
• Maintain and process all Association invoices and coordinate with accounting for proper billing.
• Order and maintain supplies
• Assist the assigned Manager with Action List items, updates and other duties as assigned by management.

Architectural Review

• Act as the liaison under the direction of the Manager, to the Architectural Review Committee and other committees as may be established by the Board of Directors.
• Interact with homeowners, communicate status and prepare letters throughout the process and monitor progress of construction.
• Coordinate inspections by the Chief Engineer and sound testing with inspector and homeowners as required.

Member Services/Hospitality

• Respond to and address resident concerns and complaints.
• Supervise the issue of access devices, fobs, and transponders.
• Assist new owners with completion of registration forms and review of documents.
• Assist Management with training, supervising and scheduling the front desk staff.
• Provide front desk coverage during Front Desk staff’s absences or when required.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• High school diploma or GED required.
• Minimum of 2 years of office experience. HOA or residential property management, hotel, or related industry experience preferred.
• Excellent organizational, communication, and multitasking skills.
• Strong judgement, professionalism and customer service focus.
• Demonstrates confidentiality and diplomacy when handling challenging situations.
• Must be flexible and willing to work occasional overtime when needed.
• Strong writing skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.

Pay

• $28.00- $30.00 Per Hour
• (Depending on Experience)

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training

Values-driven company culture promoting teamwork and excellence

• At Action Property Management, we believe in creating an environment where you truly love where you work.
• We offer competitive pay and ample opportunities for career growth and advancement.
• Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
• We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
• We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.

Schedule

Monday- Friday; 8:00 AM- 4:30 PM

Why Join Action

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here:

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.