Responsibilities Request and obtain medical records and supporting documentation from healthcare facilities.
Follow up on outstanding requests through email, phone, and internal systems.
Track and update the status of document requests.
Review received records for completeness and identify missing information.
Escalate unresolved issues to leadership as needed.
Maintain accurate documentation and workflow notes.
Meet established productivity and quality standards.
Communicate professionally with clients, hospitals, and internal team members.
Assist with special projects and other administrative tasks as assigned.
Requirements
High school diploma or GED required.
Strong computer skills, including Microsoft Outlook, Excel, and Teams.
Excellent written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks while maintaining accuracy.
Ability to work independently in a remote environment.
Reliable internet connection and dedicated workspace.
Preferred
Qualifications Previous customer service, administrative, data entry, or healthcare-related experience.
Familiarity with medical records or healthcare terminology.
Experience working in a remote environment.
Key Competencies Attention to Detail Time Management Accountability Communication Problem Solving Organization Adaptability Team Collaboration Physical Requirements Prolonged periods of sitting and computer use.
Ability to work standard business hours as scheduled.
Pay
The potential salary range for this role is $19,000.00 USD to $ 20,000.00 per year.
Final compensation will be based on experience, skills, market conditions, and internal equity.
Benefits
We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.
