Call Coordinator - 6 Month Contract

We are looking for a Call Coordinator to be the first point of contact for customers who call our support line. You’ll answer incoming calls, collect the right details, and create accurate, well-written tickets in TeamSupport so our support teams can resolve issues quickly.

You won’t need to fix technical problems yourself.

Responsibilities

• You’ll take calls for customers across all Aurora product lines.
• You’ll Do Answer incoming customer calls promptly and professionally during business hours (8–5 EST) Identify the customer, the product, and the nature of the request
• Create clear, complete, and correctly categorized tickets in TeamSupport for every call Route tickets to the right product or support team
• Give customers accurate information on next steps and expected follow-up
• Keep call and ticket records up to date and consistent
• Escalate urgent or high-priority issues according to set procedures
• We’re Looking For Impeccable spoken and written

Requirements

• What matters most is clear communication, accuracy, and professionalism.
• clear, professional, and grammatically precise
• Excellent phone manner, with patience and composure when callers are frustrated

Strong attention to detail and accurate data entry

• Ability to learn several product lines at a high level and route requests correctly
• Reliability and punctuality; you must be available for the full 8 AM – 5 PM Eastern shift
• Comfort working in ticketing or CRM systems

Preferred

• Experience with TeamSupport or a similar ticketing tool (Zendesk, Freshdesk, ServiceNow) Previous call center, help desk, or customer service experience
• Familiarity with software, government, or municipality customers