SAS Team leader with Danish

SAS Team leader with Danish Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Responsibilities

• Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual
• Key Performance Indicator (‘KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates

• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Schedule and organize team activities Stay current on internal work processes, policies and procedures.
• Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Requirements

• Danish C1/C2 + English B2/C1 Team Leader/ Supervisor experience will be considered as advantage
• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees

Preferred

• Knowledge on SAS product and procedures is preferred.

Willingness to work a flexible schedule

Location

OnSite Location: POL Warsaw - Al. Solidarności 171, Building B-3rd Flr Language Requirements: Danish, English (Required) Time Type: Full time2027-02-28