Field Service Representative (FSR) Engineer

ALL.SPACE develops software-defined smart satellite terminals that connect across multiple networks and orbital systems, supporting resilient communications on land, at sea, and in the air. Working at the forefront of Defense & Space, the company helps customers maintain resilient, high-performance connectivity across demanding operational environments.

Responsibilities

• ALL.SPACE · United States (Remote) · Full-time · Posted 2026-11-02
• This role is central to delivering that capability in the field, supporting customers through terminal deployment, technical integration, operational validation, and ongoing service support. As a Field Service Representative (FSR) Engineer, you will play a hands-on role in ensuring ALL.SPACE solutions are installed successfully, perform reliably, and deliver against mission-critical customer expectations.
• Install, configure, and commission ALL.SPACE terminals and associated modem and IP equipment.
• Lead on-site fault diagnosis and resolution for ALL.SPACE antennas.
• Perform in-field software releases, updates, and routine maintenance.
• Document service activities through installation reports, maintenance logs, and technical issue records.
• Lead customer demonstrations and extended field-service trials, including CoTP and CoTM support, to validate customer success factors.
• Deliver customer training covering terminal installation, operation, and maintenance.
• Conduct site surveys and provide technical integration support for ALL.SPACE terminal deployments.

Requirements

• Bachelor’s Eng/STEM degree or equivalent industry or military experience
• 8 years of SATCOM experience within a field environment supporting military or defense services.
• Strong understanding of satellite networks (GEO, MEO, LEO) and satellite modems (e.g., iDirect, Comtech).
• Familiarity with test equipment such as spectrum analyzers, power meters, and network analyzers.
• Experience working with military or DoD stakeholders.
• Security clearance or eligibility to obtain one is required for defense-related projects.
• Willingness to travel extensively and work in remote or challenging environments.

Preferred

• Experience with IP networking, Linux, and RF troubleshooting would be advantageous.
• Military service experience is a plus.

Benefits

• Excellent Compensation package inclusive of 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
• Bonus package
• Career development training opportunities
• Employee Referral scheme

Apply

[Apply at ALL.SPACE](https://apply.workable.com/allspace/j/7CA76CECAD/apply)