Reservations coordinator (EU work eligible)

Skills

The international 5-star hotel Grand Hotel Kempinski Riga invites a

to join its team.
Ensuring high-quality, professional handling of reservations - from receipt and processing to preparing offers - in accordance with guests' requests and the hotel’s standards.
Providing information, answering phone calls and emails, and coordinating incoming and outgoing communications.
Handling telephone reservations in compliance with the hotel’s standards.
Accurately entering reservations into the hotel’s property management system.
Monitoring and verifying reservations received from online distribution channels.
Informing relevant hotel departments about guests' special requests.
Actively promoting and upselling higher-category rooms and other hotel services.
Entering group rooming lists into the reservation system.

Proven experience in hotel Reservations or Front Office departments.
Experience working with a hotel property management system (Opera or Fidelio).
Excellent written and verbal proficiency in Latvian and English (for communication with international guests).
Strong communication and interpersonal skills.
Proficient computer literacy.
A strong sense of responsibility, focus, and sharp attention to detail.
A degree or coursework in hospitality or the humanities will be considered an advantage.

(EU work eligible)