- Bangkok, Thailand
- On-site
- Mid Level
- Posted
Responsibilities
- Monitor operational expenses closely to meet and exceed departmental budget targets.
- Enforce strict hygiene standards, hotel policies, and departmental SOPs/LSOPs across the team.
- Maintain service excellence to achieve high Guest Satisfaction Survey (GSS) scores (average 5+).
- Foster a motivating work culture and interdepartmental collaboration to achieve high employee engagement (KEEs 75%+).
- Train and cross-skill team members across all facets of housekeeping operations.
- Financial & Cost Control: Monitor operational expenses closely to meet and exceed departmental budget targets.
- Hygiene & Compliance: Enforce strict hygiene standards, hotel policies, and departmental SOPs/LSOPs across the team.
- Guest Satisfaction & Quality: Maintain service excellence to achieve high Guest Satisfaction Survey (GSS) scores (average 5+).
- Team Leadership & Engagement: Foster a motivating work culture and interdepartmental collaboration to achieve high employee engagement (KEEs 75%+).
- Talent Development: Train and cross-skill team members across all facets of housekeeping operations.
