jobapplier

Assistant Manager - Product Support

KSB

Skills

Required

  • pump engineering / product support / design / application engineering
  • Mechanical Engineering
  • API
  • pump industry
  • API 610
  • centrifugal pumps
  • API 682
  • mechanical seal systems
  • AutoCAD
  • CAD
  • SAP
  • MM/PP

Preferred

  • BB2
  • BB3
  • Pump
  • Gas

Responsibilities

  • Major Responsibilities Order Engineering & Technical Review Review customer orders, technical specifications, datasheets and project requirements for API pump packages.
  • Verify order indents, BOM requirements and documentation for completeness and technical correctness.
  • Coordinate with Lead / Regional Application Center (LAC / RAC), Contract Management (CM), Project Management and Manufacturing teams for clarification and resolution of technical issues.
  • Participate in internal kick-off meetings and provide technical guidance on API requirements and project execution.
  • Quality Plans & Documentation Review and approve Pump Quality Control Plans (QCPs), Inspection & Test Plans (ITPs) and customer documentation requirements.
  • Ensure correct application of inspection classes, material requirements, NDT requirements and witness points as per customer specifications and API standards.
  • Part List and Drawing Release Prepare and release accurate pump part lists (BOMs) in SAP within defined timelines.
  • Manage engineering changes and implement revisions resulting from customer comments, manufacturing feedback and project requirements.
  • Prepare, review and release manufacturing drawings, assembly drawings, machining drawings and assembly check drawings for API pumps and their auxiliaries.
  • Control revision management and archiving of engineering documents as per company procedures.
  • Product Support & Problem Resolution Provide engineering support during manufacturing, assembly and testing activities.
  • Investigate and resolve technical issues related to hydraulics, mechanical design, materials, sealing systems, bearings and auxiliary systems.
  • Support root cause analysis (RCA) and implementation of corrective and preventive actions (CAPA).
  • Participate in field investigations and customer site visits, where required, to assess critical equipment performance issues.
  • API Compliance & Product Development Ensure compliance with API 610, API 682 and applicable international standards and customer specifications.
  • Support development and localization activities for API pump products.
  • Coordinate with global engineering centers, testing departments and suppliers for design validation and implementation of product improvements.
  • Evaluate and implement order-specific engineering developments and customer deviations.
  • 3D Modelling & Design Support Support 3D modelling activities by providing required engineering inputs, drawings and design data.
  • Review and validate 3D models to ensure compliance with manufacturing and assembly requirements.
  • Standardization & Inventory Optimization Participate in standardization projects for pump components and assemblies.
  • Support inventory reduction initiatives through component commonization and engineering optimization.
  • Maintain engineering master data and ensure consistency across product lines.
  • Improvement & Digitization Contribute to digitalization initiatives for engineering and product support processes.
  • Develop and improve engineering databases, templates and workflows to enhance efficiency and accuracy.
  • Maintain engineering documentation and technical libraries.

Requirements

  • Formal Education Bachelor of Engineering (B.E./B.Tech.) in Mechanical Engineering Professional Experience 4–8 years of experience in API pump engineering, product support, design or application engineering within the pump industry.
  • Special Skills Strong knowledge of API 610 centrifugal pumps.
  • Working knowledge of API 682 mechanical seal systems.
  • Proficiency in AutoCAD, NX/UG or equivalent CAD software.
  • Working knowledge of SAP MM/PP modules.
  • Familiarity with manufacturing processes, materials and testing requirements for API pumps.
  • Ability to read and interpret customer specifications, datasheets and P&IDs.
  • Defined Competencies Experience in engineering and product support of API centrifugal pumps.
  • Sound understanding of pump hydraulics, rotor dynamics, sealing systems and bearing arrangements.
  • Knowledge of international standards, codes and customer specifications.
  • Strong analytical and problem-solving skills.
  • Effective communication and stakeholder management skills.
  • Ability to work in cross-functional and global teams.
  • Strong documentation and technical reporting skills.
  • Customer-focused approach with ownership and accountability.

Preferred

  • Exposure API 610 BB1, BB2, BB3, BB5 and OH Pump product lines.
  • Mechanical seal support systems as per API 682.
  • Reliability engineering and root cause analysis.
  • Customer project execution for Oil & Gas, Refinery, Petrochemical and Power sectors.
  • Experience in localization and value engineering initiatives.