Competencies: Include the skills the candidate must have to fill this position:
Detail orientated
About Kempinski Hotels
Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences.
Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents.
We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders.
Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers.
Discover a career crafted by you.
Responsibilities
The job of Reservations Agent
Kempinski Reservation standards are implemented and complied to.
All relevant data is entered and maintained in the systems in a timely and accurate manner.
Data is reviewed on an ongoing basis.
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Spot-check reservations made the previous day and check all VIP arrivals.
Test calls LQA / IFH results > 85%.
Follow the internal up-sell programmes for Reservations department.
Perform any other duties as assigned to them by management.
Requirements
Opera central systems knowledge
Knowledge of either Fidelio V6 or Opera PMS is imperative
Good communicator
Good listening skills
Demonstrate energy and enthusiasm
Ability to investigate systems malfunctions or user-input errors
Ability to work under pressure
English – excellent oral and written skills
Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera
About Kempinski
At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests.
