MSP Account Manager

Hicksville, NY / Long Island Position Type: Full-Time Focus: Client Relationship Management & Account Growth Position Overview We are seeking an experienced MSP Account Manager to manage and grow relationships with our existing clients.

The ideal candidate has experience working within a Managed Service Provider (MSP) or IT services organization and understands how managed services, professional services, cloud, cybersecurity, hardware, software, and licensing come together to support a client's business.

Responsibilities

• This role serves as a primary business point of contact for assigned accounts and is responsible for ensuring clients receive value from their technology partnership while identifying opportunities to expand services.
• This is a relationship-driven position.
• Success will be measured by client retention, client satisfaction, relationship strength, and growth within the existing client base .
• Serve as the primary relationship and business contact for an assigned portfolio of clients.
• Develop strong relationships with business owners, executives, IT leaders, and other key stakeholders.
• Build a thorough understanding of each client's business, technology environment, challenges, and future needs.
• Conduct regular client meetings, account reviews, and strategic technology discussions.
• Ensure clients understand the services they are receiving and the overall value of the MSP relationship.
• Work closely with service delivery, technical, project, and leadership teams to ensure client expectations are understood and addressed.
• Proactively identify client concerns and help coordinate internal resources to resolve issues before they negatively impact the relationship.
• Identify opportunities to expand existing relationships through additional managed services, cybersecurity, cloud, Microsoft 365, professional services, projects, hardware, software, and licensing .
• Develop proposals, quotes, renewals, and recommendations based on client needs.
• Manage contract renewals and help maintain strong client retention.
• Maintain accurate client information, opportunities, activities, and forecasts within the company's CRM/PSA.
• Coordinate internally to ensure commitments made to clients are communicated and followed through.
• Act as an advocate for the client internally while balancing client needs with company standards, scope, and contractual responsibilities.
• retain the client, strengthen the relationship, and grow the account.

Requirements

• Previous MSP, VAR, IT services, or technology account management experience strongly preferred.
• Experience managing ongoing business relationships with multiple clients.
• Strong understanding of the MSP business model and recurring managed services.
• Experience selling or supporting the sale of technology solutions, including managed services, projects, hardware, software, licensing, cloud, and cybersecurity services .
• Ability to communicate effectively with both technical teams and business executives.
• Strong relationship-building, communication, organization, and presentation skills.
• Comfortable discussing contracts, renewals, proposals, pricing, and service expectations with clients.
• Ability to identify opportunities within existing accounts and move them through the sales process.
• Strong sense of ownership and follow-through.
• We're Looking For We are looking for someone who takes ownership of the client relationship .
• The right candidate should know their clients well, understand what is happening within their accounts, recognize when a relationship needs attention, and identify opportunities where additional technology or services can provide value.
• This person should be comfortable having both strategic and difficult conversations with clients.
• They should be able to discuss future technology needs and new solutions while also addressing service concerns, setting expectations, and coordinating with internal teams when issues arise.
• You may be a strong fit if you currently work for an MSP, VAR, technology services provider, or IT consulting company managing a portfolio of business clients.
• You understand that account management in an MSP isn't simply checking in with customers.
• It means owning the relationship, protecting recurring revenue, maintaining client satisfaction, coordinating internally, and finding opportunities to grow the account .