Client Success Enablement Manager

Join our team as a Client Success Enablement Manager, where you'll design and deliver engaging learning experiences for our Client Success teams. You'll work closely with CS leadership and cross-functional partners to turn business priorities into practical training and development programs. This role is ideal for someone with experience in Client Success who is ready to take greater ownership of programs, content, onboarding, and stakeholder relationships.

Responsibilities

• Support the development and execution of global Client Success enablement programs focused on consultative discovery, value realization, strategic account management, executive engagement, retention, and growth.
• Turn complex information into clear, practical, and engaging learning experiences, including live in-person and virtual training sessions, interactive workshops, role plays, and certifications.
• Track program participation, content engagement, learner feedback, skill development, and other indicators of effectiveness. Use data and qualitative feedback to recommend improvements.

Requirements

• Experience partnering across multiple stakeholders and cross-functional teams
• Experience in a B2B sales or customer-facing organization, preferably within SaaS, advertising technology, marketing technology, digital media, or another complex business
• Intellectual curiosity and the ability to quickly learn new products, industries, systems, and commercial concepts
• Ability to build trusted relationships and work effectively across functions, roles, and levels of seniority
• Approximately 2–4 years of relevant professional experience, including experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field

A proactive mindset and willingness to take ownership

• AI curiosity and proficiency. Including being comfortable using AI to automate workflows, or building new AI workflows to improve sales processes
• Strong project management and organizational skills, with the ability to manage multiple workstreams and follow through on details
• Strong communication and facilitation skills, with the ability to make complex ideas easy to understand and deliver sessions that are interactive, relevant, and memorable
• Experience creating or maintaining training materials, onboarding resources, playbooks, or internal communications
• Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising
• A clear and engaging communication style, with the ability to make difficult concepts approachable and bring energy to both virtual and in-person training

Preferred

• Prior experience in a customer-facing role, including Customer Success, Account Management, or Sales
• Exposure to consultative selling, value-based customer engagement, account planning, or customer success methodologies
• Experience with Salesforce, Clari, Highspot, learning management systems, or similar tools

Pay

USD 95,000 - 105,000