Client Success Manager

Join Skai as a Client Success Manager, where you'll oversee client utilization of the Skai platform, drive client retention, and identify growth opportunities. You'll provide training, technical support, and strategy across Google Ads and Microsoft Advertising. This role requires strong interpersonal communication skills, a results-oriented mindset, and a passion for client success.

Extra points if you have AI builder capabilities. Be prepared to share if this is you!

Responsibilities

• Oversee all facets of client utilization of the Skai platform, ensuring client satisfaction and measurable ROI.
• Drive client retention and identify growth opportunities within the account, providing ongoing training and technical support.
• Run a structured, proactive communication cadence with clients, partnering across internal teams to address their needs.

Requirements

• Strong interpersonal communication skills - in writing and verbally
• Results-oriented
• Proven track record of problem-solving
• Passion and dedication
• Ability to work both independently and as part of a team
• Desire to be the best

B.A. or B.S

• 2+ years of experience in client services and/or technical project management, with strong organizational and time management skills and the ability to thrive in a fast-paced environment with tight deadlines
• Comfort using AI tools to support client prep, communication, and documentation
• Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
• Ability to travel occasionally

Experience collaborating across local and virtual teams

• Ability to perform detailed client audits and use client feedback to identify needs, workflow gaps, and opportunities for continuous improvement
• Extra points for hands-on experience with Retail Media Networks (including Amazon, Walmart Connect, Target Roundel, etc)
• Comfortable presenting to internal and external stakeholders, with strong written and verbal communication skills, and demonstrated ability to read the room and adapt messages to different audiences
• Hands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross- channel formats (like AIMax and PMax) and ad extensions
• The ideal candidate brings strong project management skills, solid technical fluency, sharp interpersonal skills, working knowledge of media, and hands-on experience running campaigns across channels like Amazon, Google, Meta, and OpenAI (ChatGPT) - please specify which channels you have primary and secondary fluency in
• Most important is a consultative approach: understanding a client's business goals and guiding them to the right solution

Preferred

• You’ll stand out from other candidates if Paid Search is your specialty and you have complementary experience in Retail Media or Paid Social
• Media Agency and/or Skai or other ad platform experience preferred

Pay

USD 85,000 - 100,000