Global HR Services Manager

Aberdeen's Human Resources function as the Global HR Services Manager. In this role, you will lead the day-to-day delivery of high-quality HR services across multiple locations and regions. You will be accountable for team capability, service quality, and operational performance, ensuring HR policies and processes are delivered consistently.

Manager-level role is based in Edinburgh, UK, and follows Aberdeen’s blended working approach.

About Aberdeen

You will have the opportunity to invest in your future by leading a global team, shaping practical service improvements, and turning emerging technology into responsible HR solutions.

Responsibilities

• Lead the day-to-day delivery of high-quality HR services across multiple locations and regions, ensuring HR policies and processes are delivered consistently and with appropriate controls.
• Oversee performance against SLAs and KPIs, using management information and operational insight to identify trends, priorities, risks and improvement opportunities.
• Lead, coach and develop Global HR Services Advisers, setting clear expectations and using skills and quality insights to build capability, confidence, accountability and career development.
• An analytical, service-focused approach, using KPIs, SLAs, quality findings and root cause analysis to deliver practical improvements and lead operational change

Requirements

• Experience leading and developing HR operations or shared services teams across locations or in a virtual environment
• Sound operational judgement, with the confidence to prioritise activity, manage escalations and make effective day-to-day decisions
• Experience establishing or operating quality assurance approaches and using findings to improve people capability, process quality and service delivery
• Experience using a cloud HR platform such as Workday
• Strong stakeholder communication and collaboration skills, alongside confidence using AI, HR technology and digital tools to improve service delivery
• Strong people leadership and coaching capability, with evidence of building confidence, capability and accountability through regular feedback and development