Billing Manager (Finance Operations)

Join Aberdeen's Finance Operations team as a Billing Manager. In this high-impact leadership role, you will oversee invoicing, collections, and the Billing Helpdesk, ensuring accurate, timely, and compliant outcomes. You will lead a team of seven Edinburgh-based direct reports and an offshore billing team of around 20 colleagues. Your responsibilities will include managing aged debt, cash collection performance, and the Billing control environment, as well as driving process improvement and automation initiatives. This role offers a competitive salary and a comprehensive benefits package.

Lead Billing Operations across invoicing, collections and helpdesk activity, ensuring accurate, timely and compliant outcomes.

Responsibilities

• Oversee complex fee calculations, including management fees, recharges, investment management agreement fees, performance fees and rebates.
• Drive the Billing change agenda through process improvement, automation, standardisation and technology-enabled efficiency.

Requirements

• Strong people leadership experience across billing, collections and client-facing support functions, including leading multi-layered onshore and offshore teams
• Extensive experience in Finance Operations Billing within a complex and regulated environment
• Strong stakeholder management and communication skills, with the ability to influence at senior levels
• Deep understanding of billing processes, complex fee structures, Accounts Receivable and collections
• Strong understanding of financial controls, risk management and regulatory requirements
• Ability to operate strategically while maintaining oversight of operational delivery and team performance
• Preferred: proven track record of leading change and transformation initiatives
• Preferred: experience leveraging automation, systems and process improvements to drive efficiency

Preferred

• Preferred: experience ensuring robust balance sheet substantiation and audit readiness
• Desirable: familiarity with Oracle ERP systems, particularly where leading teams that use Oracle in day-to-day operations
• Desirable: familiarity with Revenue Management systems, particularly where leading teams that rely on these platforms
• Proven experience managing aged debt and improving cash collection performance