IT Services Intern (Summer 2027)

Join Amplify, a leading education technology company, as an IT Services Intern for the summer of 2027. This paid, remote internship offers the opportunity to make a real impact on products used by millions of students and teachers. Interns will engage with Amplify's culture, receive mentorship from industry professionals, and gain hands-on experience in IT support, systems administration, cloud services, cybersecurity, and IT operations.

Support the day-to-day operations of IT service delivery, including help desk ticket management, troubleshooting, and resolution across hardware, software, and network issues.

If you're comfortable with IT support, systems administration, and structured technical troubleshooting, and you're genuinely curious about how technology infrastructure drives seamless digital experiences and long-term reliability, this could be a perfect fit for you

The ideal candidate will love digging into complex technical problems, bring a collaborative, ask-questions-first energy to your work, and feel excited to help maintain the secure, scalable environment that keeps K–12 learning running without interruption

Full-time availability to participate from June 7, 2027, through August 13, 2027

Responsibilities

• Help identify recurring technical issues, inefficiencies, and service gaps to improve IT processes and end-user experience.
• Partner with cross-functional teams to assist with device provisioning, software deployment, user account management, and onboarding/offboarding workflows.

Requirements

• While our summer intern roles are remote positions, interns must be authorized to work in the US, reside in the US for the internship's duration, and be available full-time for the entire program, June 7 – August 13, 2027
• Knowledge of and interest in the K–12 education technology field
• Education: Current enrollment in an undergraduate degree program, returning to school in Fall 2027

Strong written and verbal communication skills

• Ability to synthesize information, identify themes, and communicate insights clearly
• Working knowledge of IT service management (ITSM) platforms such as ServiceNow, Jira Service Management, or Zendesk
• Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms
• Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations
• Exposure to operating systems including Windows, macOS, and Linux environments; comfort with basic system configuration and administration
• Excellent interpersonal and collaboration skills with the ability to work across technical and non-technical teams
• Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience